FAQs
What is my provider's telehealth link?
Please visit our Provider TeleLink Page to find the quicklink to your provider’s telehealth waiting room.
Does your facility offer neuropsychological evaluations?
TBD
Why do I have to pay $25 for an urgent (same day) refill?
TBD
Why does your facility not accept refills from pharmacies?
TBD
Why can’t I speak with my provider directly?
TBD
Whey will my Prior Authorization get approved?
TBD
When will letters/documents/forms requested become available?
TBD
Why can my medication provider accept my insurance but my therapist does not?
TBD
Why did I get a bill for $75? I cancelled my appointment? (refer to cancellation policy – needs review)
TBD
Refill Policy?
TBD
Why do I need to have a follow up appointment booked to get a refill?
TBD
Can I still be seen if I am late?
TBD
Do you have a cancellations list?
TBD
Do you accept pharmacy refill requests?
TBD
What if I don’t receive a text reminder?
TBD
How do I know where I am on the waitlist?
TBD
Why do I have to call 48 hours before my appointment is scheduled to cancel my appointment?
TBD
Why does my text reminder say “in office” when I have a telehealth appointment?
TBD
What are your policies for working with children whose parents share/split custody?
TBD
What is your cancellation policy?
TBD
What is your snow day/inclement weather policy?
TBD
What if I want to change providers? (transfer policy)
TBD
Do you issue marijuana cards or prescriptions?
TBD