FAQs

What is my provider's telehealth link?

Please visit our Provider TeleLink Page to find the quicklink to your provider’s telehealth waiting room.

Does your facility offer neuropsychological evaluations?

TBD

Why do I have to pay $25 for an urgent (same day) refill?

TBD

Why does your facility not accept refills from pharmacies?

TBD

Why can’t I speak with my provider directly?

TBD

Whey will my Prior Authorization get approved?

TBD

When will letters/documents/forms requested become available?

TBD

Why can my medication provider accept my insurance but my therapist does not?

TBD

Why did I get a bill for $75? I cancelled my appointment? (refer to cancellation policy – needs review)

TBD

Refill Policy?

TBD

Why do I need to have a follow up appointment booked to get a refill?

TBD

Can I still be seen if I am late?

TBD

Do you have a cancellations list?

TBD

Do you accept pharmacy refill requests?

TBD

What if I don’t receive a text reminder?

TBD

How do I know where I am on the waitlist?

TBD

Why do I have to call 48 hours before my appointment is scheduled to cancel my appointment?

TBD

Why does my text reminder say “in office” when I have a telehealth appointment?

TBD

What are your policies for working with children whose parents share/split custody?

TBD

What is your cancellation policy?

TBD

What is your snow day/inclement weather policy?

TBD

What if I want to change providers? (transfer policy)

TBD

Do you issue marijuana cards or prescriptions?

TBD

Due to the COVID-19 public health emergency, all appointments have been changed to telehealth visits until further notice. Clinic staff will be reaching out to all scheduled patients to coordinate telehealth visits. If you require a refill, please call the refill line or utilize the patient portal. Not sure what your provider's telehealth link is? Click on this announcement or check the Provider TeleLink page to find it