If you received a billing statement, you can click here to pay the bill online.
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To view your account balance, please visit the patient portal

New England Center for Healthy Minds Billing Policies

All policies are subject to annual revisions.

Responsibility for Patient Payments

For children under age 18, the person who brings the child into the office holds financial responsibility for that day’s service. When a patient turns 18, or if a patient is a mature or emancipated minor, the patient will become the financial guarantor of the account.

Forms of Payment

NECHM offers our patients the following ways to pay their co-payments or outstanding balances at the time of check-in.

  • Cash
  • Personal Checks
  • Flex Spending Accounts (FSA) or Health Spending Accounts (HSA)
  • Credit Card: Visa, MasterCard, and Discover
  • Payment via patient portal (

Co-payments are a contractual obligation between you and your insurance company. Insurance companies require co-pays to be paid at time of service. Your co-payment must be submitted upon check-in prior to your visit with your provider. You may be asked for additional identification when paying by credit card. You may use a debit card that bears the Visa or MasterCard logo on it, however, all debit cards will be processed as credit cards.

*We are able to hold a credit card on file for you so that co-payments can be made automatically at the time of service. This is meant to make co-payments more convenient and ensures your co-pay will be collected on time. Please elect this option on your Co-Payment Agreement Form or provide the front desk with your credit card information.


New England Center for Healthy Minds (NECHM) bills all primary insurance companies as a courtesy to our patients. NECHM does not have access to your individual insurance plan benefits. It is the patient’s responsibility to understand what is covered and not covered. If your insurance changed and you are not in receipt of your new insurance card(s), you may be asked to reschedule your visit until preauthorization can be obtained. It is your obligation to present your insurance card at every visit. In the event that there is a change in your insurance, please contact the office with any new information prior to your next appointment so the office can confirm your new insurance coverage.

Self Pay

NECHM may not be contracted with your specific insurance plan. Full payment is expected at the time of service for any uncovered visits.


All telemedicine appointments require that a credit card be kept on file at NECHM so that copays can be processed on the date of the visit.

Advanced Beneficiary Notice (ABN)

You will receive an educational document that explains what an ABN is and when it is used. You will be asked to sign acceptance of this educational document. You will also be asked to sign an ABN when the visit necessitates.

Balance Billing

There are times when your insurance does not cover a charge. NECMH reserves the right to bill you for any allowable non-covered charge, otherwise known as balance billing. NECHM may bill any secondary insurance companies in compliance with specific contractual obligations. Insurance companies offer many different plans to their insured therefore we encourage you to make yourself familiar with your own benefits package and plan coverages.


You will receive 30, 60, and 90-day past-due bills mailed to your address on file with us, after-which your account may be sent to collections for non-payment.

Credit Balances

You may request a refund check for any credit balances at any time during the fiscal year.

Transfer of Records

A $20.00 fee will be charged for any requested transfer of medical records directly to a patient. There will be a $50.00 family maximum charge. There is no fee for transfer of records directly to another healthcare provider. For patient privacy, you will be required to complete a record release form prior to any charts being copied.

Fee Schedule for Non-Clinical Services

In the last few years, behavioral questionnaires, home health and home therapy forms, medication refills, pre-authorizations, school excuse notes, screening tools and referrals, have increased in mental health care. All of these services include careful review of the patient’s history and require a significant amount of time on the part of your healthcare provider. Because these services are not covered by insurance, under certain circumstances we may require an office visit or charge a supplemental document fee.

Returned Checks

NECHM accepts personal checks as a form of payment. Checks that are returned from a bank for non-payment of any reason will incur a fee of $25.00 plus the amount of the check. If the patient has 2 or more returned checks in a 12-month period, they will be placed on a cash or credit card-only basis.


New England Center for Healthy Minds will charge the following fees for non-covered services:

  • Missed appointment fee – $75.00
  • Supplemental Document fee – $5.00 per document. *Some forms require an office visit.
  • Urgent Prescription Refill Processing Fee: when request is less than 24hrs – $25.00
  • Transfer of Records to Patient Fee – $20.00 (per patient, $50.00 family max)
  • Returned Check Fee – $25.00

Due to the COVID-19 public health emergency, all appointments have been changed to telehealth visits until further notice. Clinic staff will be reaching out to all scheduled patients to coordinate telehealth visits. If you require a refill, please call the refill line or utilize the patient portal. Not sure what your provider's telehealth link is? Click on this announcement or check the Provider TeleLink page to find it